Policies
Evenings and Weekends
Because evening and weekend appointments are in high demand you may be asked to give a credit card to hold your appointment. These are held in complete confidentiality. Nothing will be charged to your card permitted the cancellation policy is followed.
Cancellation Policy
Although many times situations arise that are beyond our control we do require a 24-hour cancellation notice. The time scheduled is reserved especially for you. If a cancellation notice is given less than 24 hours in advance of appointment time, a service price will be charged to your credit card. If you fail to show up for an appointment completely, we do reserve the right to deduct the entire appointment amount from your credit card or gift certificate.
Gift Certificates
Gift certificates are available for purchase and make a great gift. They do, however, expire within one year of purchase and we cannot extend the expiration date. We apologize, but gift certificates cannot be replaced if lost.
Spa Etiquette
Essential Massage Therapy is a place of quiet relaxation. Please be considerate of others and turn off cell phones and pagers when in our office. We love your children, but unfortunately our office cannot accommodate watching them during your appointment. Massages are available for children 17 years of age and under with written parental permission.
Gratuity
Although gratuity is not expected it is always greatly appreciated. You may give tips directly to your therapist or it may be held securely at our front desk.